Terms & Conditions

33Tour Bordeaux & Chateaux
109 bis cours du Medoc 33 300 Bordeaux

RCS Bordeaux 503 273 427
logo office tourisme TVA intra : FR 645 032 734 27
Tour operator N° IM033100027

Insurance Hiscox 12 quai des Queyries 33100 Bordeaux

Financial Garantee: BPSO 2 cours Portal 33000 Bordeaux

Director : Xavier Gourdelle

Images credit  :
Accueil, vendanges CIVB / Ph ROY
Sauternes, Smith Haut Lafitte, photographe Pekka Nuikki &
Regent SPA Fabrice Rambert
Regent chambre Guy Charneau.
Other, all rights reserved, Copiright 33Tour Bordeaux & Chateaux. Pictures are non contractual.

French transportation rules
Service & security are in the middle of our commitments. We respect the French transportation rules in terms of schedule, driving time and maintenace of our vehicles.

Driving time


Rest time every  4h30

45 minutes 

Max driving time per day

9 hours

Minimum of rest time per day

11 hours

Maximum working day time

13 hours


Internet legal information
You are connected on the Bordeaux-tours.com web site. All the information that you can find on this web site are informal and can be changed with any delay.

The bordeaux-tours.com website contains link to other web sites. We don't have any control on these other web site and the information included in their pages.

Private information You could be able to give us some personal information. We use it only for our private service. We don't sell or give them to another company. You must accept the following terms & condtions for every order or request sent on the Bordeaux-tours.com web site

Our offers depend on availability at the moment of your reservation. After reception of your request, you will receveid a quote according to your order. The reservation will be confirmed only after an advance fee payment.

Fares, tours and packages depends on your request and are all taxes (VAT 10% or 20%), vehicle, chauffeur (guide), fuel and insurance included. Please respect the number of passengers and luggages indicated.

For any cancellation by the client we will charge :
a) more than 7 days before the service, we will charge 15% of the total amout with a minimum of 50€
b) 7-5 days before the service, we will charge : 50% of the total amount
c) 4 days before the service, we will charge : 100% of the total amount

For any cancellation by 33Tour Bordeaux & Châteaux :
Total refund to the client with no legal or extra compensation

In case of cancellation by the client or 33Tour Bordeaux & Chateaux.all the reservation (Hotel, Restaurants, Visits ...) made by us will be cancelled.

Visits & schedules
All visits are by appointment so, the finalized itinerary depends on providers availabilities. We are flexible the finalized tour can be changed and modified by the client in the limit of 2 changes. Any extra change or modification will be charged 20€ each.

All services, circuits & tours must be full paid before the date of departure.
Otherwise, with no complete payment at least 4 days before the departure, we can cancel the booking and the tour. A penality of 50% of the advance fee will be charged.
We accept transfer, check, credit cards Visa, Mastercard and Amex. All the payment must be sent in Euro.

Limitative clause 33Tour Bordeaux & Chateaux cannot be held responsible for any transport delay or cancellation due to any circumstance beyond our control : road closed, traffic jam, police emergency crew road interventions or in case of force majeure : strike, weather conditions, terrorist attack, riot, train, flight, baot cruise delay or cancellation (Non-exhaustive lists).
The cancellation fees will be applied in any cases of cancellation due to any circumstance beyond our control.
In case of a vehicle immobilization during the trip, due to a mechanical failure, an accident or a damage (theft, deterioration), 33Tour Bordeaux & Chateaux will endeavor to guarantee the journey continuity with another of our vehicles, warning the principal in all cases.

Service 33Tour Bordeaux & Chateaux reserves the right to interrupt the service in progress if the driver is aware that the client is in act of committing an offence such as using narcotics, endangering the driver safety or a noticeable lack of politeness by the client towards the driver. The service is valid only once. If the client does not show up at the pick-up place, the service will be definitively lost, no refund will be given.
Any wait beyond a one-hour franchise will be charged according to our rates. Any started extra hour will be integrally charged.
Any damage caused inside the vehicle will be charged. 
As our drivers’ responsibility is engaged during the vehicle renting period, they are required to apply and enforce all current laws. No requests shall be made by the client, nor shall any request be honored by the driver to exceed the authorized speed limit or to commit breaches of any Highway Code rule.

In case of modification from the client during the service, every hours or service out of the initial itinerary, could incur extra cost payable on the spot. Every modification is available if it respects the French transportation rules. In case of extra hours or long distance, another driver could be necessary.

Our responsibility is limited to our insurance contract clauses. This insurance cover only services provided by 33Tour Bordeaux & Chateaux and his partners. It concerns persons & luggages travelling with 33Tour Bordeaux & Chateaux.

Policy Smoking or consume alcohol in the vehicles is strictly prohibited. Seat belts must be fastened AT ALL TIMES. 
The vehicle and the driver will be provided with the necessary aboard documents to make sure the service goes smoothly.
The principal and the passengers are required to follow all rules and laws that are to be applied to the persons and luggage. 

Claims or litigation related to our services must be presented within eight (8) days from the end of the provision.  Any claim not so presented shall be conclusively deemed waived.
In case of litigation, the Bordeaux Commercial court  is the only one to be qualified.